1. About ChunkLoom and these terms
ChunkLoom is operated by Elena Philippe, 14 avenue des Mimosas, 06800 Cagnes-sur-Mer, France. Contact: support@chunkloom.com. These terms apply to ChunkLoom accounts, free services, paid subscriptions, support, and the Minecraft servers we provide. By creating an account or ordering a service, you agree to these terms and our Acceptable Use Policy.
2. Eligibility and accounts
You must be legally able to enter this agreement. If you are under the age of majority where you live, a parent or guardian must approve and own the paid account. Provide accurate account information, keep login details secure, and tell us promptly if you suspect unauthorized access.
3. Services, licences, and limits
Each plan includes stated limits for memory, CPU, storage, backups, and other resources. Player figures are guidance rather than guarantees because performance depends on software, plugins, mods, world size, and activity. Before first start, you must accept the Minecraft EULA in the game panel. We may pause or throttle a server that threatens node stability.
4. Free service
The free plan is capacity-limited, manually approved, limited to one account per person or household, and may sleep while inactive. It has no uptime commitment. We may remove abandoned free servers after advance notice. Attempts to evade limits or create duplicate accounts may lead to related accounts being closed.
5. Payments, renewal, and cancellation
Paid plans renew at the interval displayed during checkout until cancelled. Checkout will show the total price and applicable tax before payment. You may cancel future renewal from the customer area. Cancellation normally leaves service active until the paid period ends. Statutory consumer cancellation and refund rights continue to apply where required.
6. Backups and customer responsibility
Plan backups are stored on the same physical VPS during the launch month and are intended for common recovery, not as disaster-proof archives. Keep your own downloaded copy of any world you cannot afford to lose. We do not guarantee every backup will be recoverable.
7. Availability and maintenance
We aim to keep paid services available but do not promise uninterrupted operation during the founding month. Emergency maintenance may happen without advance notice. Planned work will be announced when reasonably possible.
8. Suspension and termination
We may suspend access to investigate abuse, security threats, unpaid invoices, or material breaches. Serious or illegal abuse may result in immediate termination and preservation or disclosure of records where legally required. For less serious issues, we normally offer a reasonable chance to correct the problem.
9. Liability
Nothing in these terms excludes liability that cannot legally be excluded. To the maximum extent permitted by law, ChunkLoom is not responsible for indirect losses, lost game progress, or loss caused by customer software, third-party plugins, attacks, or events outside reasonable control.
10. Governing law, changes, and contact
These terms are governed by French law, without limiting mandatory consumer protection that applies where you live. Material changes will be dated and announced to existing paid customers through the customer area or verified email. Contact support@chunkloom.com or the operator address above.